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QUESTION 1
You are playing back a contact in the interactions application under contacts. The audio is playing fine, but you have no screen replay. You have confirmed that the screen has recorded, and is replayable from the Avaya Contact Recorder (ACR). What is causing this problem?

A.    ThePlayBackInstallation application has not been installed on your computer.
B.    Your role does not allow you to replay screen.
C.    You are logged in awsuperuser.
D.    Your preferences is not set to display screen for contacts replay.